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Carrier Manager

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Job Type:
The Job

Your role

Prettylittlething.com is young in outlook, fun, ambitious and determined to succeed. Everyone works as a team, at extreme pace in a very ‘hands on’ style with one objective; to give our customers the best we can by constantly pushing the boundaries.

We are looking for an experienced Carrier Manager to join our expanding team to ensure that we provide the best service at the best price to our customers when in comes to the delivery of their products.

What you'll do

  • Ensuring that operational and contractual service levels are met and exceeded through the achievement of contractual Key Performance Indicators and Service Level Agreements
  • Responsible for day to day communication and conducting regular review meetings with all third-party carriers.
  • Close management of the carrier budget, identifying commercial opportunities to reduce costs.
  • Managing commercial relationships, and leading tenders for new suppliers
  • Working alongside the warehouse team to ensure that all customers receive a Best in Class experience.
  • Implementing agreed operational changes and best practices for all carrier related actions within the DC
  • Building and maintaining a strong working relationship with our internal customer contact centre, by liaising with them daily to ensure the best customer journey
  • Analysing information and evaluate data to identify issues and improvement opportunities are realised
  • To be an escalation point for operational and carrier related issues and problems effecting PLT customers
  • To be well informed with changes and new ideas in the UK and international delivery sphere
  • Ensuring the strategy and direction are always aligned to the business and brand

What you've got – Professional & Personal

  • Experience of working with Carriers on a global scale
  • Experience of contract negotiations
  • Experience of working with ecommerce delivery management software (metapack)
  • Excellent stakeholder management skills
  • Excellent Word, Excel and Powerpoint skills
  • Effective motivator and communicator
  • Self motivated, resilient and calm under pressure
  • Flexible approach to work
  • Real sense of humour

 Due to the evolving nature of our organisation, this job description is not exhaustive. While this job description will be reviewed and updated periodically, the job holder may from time to time be required to carry out tasks which are not detailed in this document.