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UX Analyst

Job Function:
IT
Location:
Manchester
Job Type:
Permanent
The Job

Role Summary

The User Experience Analyst will be part of the UX team, which plays an integral role within the business, constantly looking to improve the customer journey, optimise the user experience and introduce innovations onto the site. The candidate will have strong analytical skills being highly numerate and commercially aware in addition to experience within a UX team. This should be an ambitious and driven individual who excels in challenging environments and is used to working to tight deadlines.

Key functional areas of responsibility

  • Use analytics skills to understand site performance and identify problems/areas for improvement.
  • Analyse the impact of changes and communicate with actionable insights
  • Perform site audits to ensure a consistent and high standard of user experience is being maintained
  • Keep up to date with competitor activity, industry trends and best practice so new ideas can be integrated into our projects
  • Idea generation, campaign building and result tracking for our A/B and MVT test programme.
  • Ensure user experience issues and projects are owned and prioritised for delivery
  • Use business analysis skills to scope out ideas and brief development teams (process mapping, wireframing, user stories)
  • Help conduct user-acceptance testing (UAT) against user stories for own projects as well as for wider UX team projects.

Skills & experience required

 Data modelling, analytical and data manipulation skills

Competent in using MS office (advanced Excel)

 Expertise in Google Analytics

Ability to work to tight deadlines

Experience generating ideas for AB tests and analysing results to action changes

Experience of working in ecommerce

Desirable Skills:

Experience of using GA

Segmentation

Project Management