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Customer Service Advisor - Day Shift (Fixed Term Contract)

Job Function:
Customer Service
Location:
Burnley
Job Type:
Temporary
The Job

The Boohoo Group is the fastest growing online fashion retailer covering 5 Brands – boohoo.com, boohooMAN, Nasty Gal, MissPAP and PrettyLittleThing!

We are looking for talented individuals to come and join our energetic Customer Service Team. We are passionate about giving the best customer experience. As an online retailer, our customers typically get in touch with us online through Social Media channels, Live Chat and email, however if we need to, we are not afraid to pick up the phone to speak to our customers to get things fixed. 

Your normal working hours will be 40 Hours a week with a start time between 7am and 1pm and a finish time between 4pm and 10pm (9 hour shifts with an hour of breaks). Typically, you will be asked you to work 1 in 3 weekends but this may change depending on our Customer’s needs. You will always know your shifts 6 weeks in advance so you can plan your free time.

Initially 3 months fixed term contract with a very good chance to turn permanent at the end of this period.

What we need from you:

  • Strong communication skills – Written and Verbal.
  • To be able empathetic to our customers’ needs and carry a fix first time attitude.
  • Interact with our customers in a human-to-human way #BEYOU
  • Understand how our customers are feeling #FEELS.
  • Teamwork #TEAM
  • Is an ambassador for the brand.
  • Highly driven to meet your individual targets.

What we will give you:

  • Competitive Salary
  • Contributory Pension Scheme
  • Share Scheme
  • Bonus Scheme
  • 40% staff discount across all boohoo group brands
  • 4 Weeks induction training
  • Ongoing Training and development
  • Team and Department Incentives
  • Readily available coaching either peer-to-peer or !from your manager.  

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions may be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request. By continuing with this application, you are agreeing to comply with this company policy.

To apply for the Customer Service Advisor - Day Shift (Fixed Term Contract) position, please apply via the link below.