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Customer Service Advisor - Night Shift

Job Function:
Customer Service
Location:
Burnley
Job Type:
Permanent
The Job
 The Boohoo Group is the fastest growing online fashion retailer covering 5 Brands – boohoo.com, boohooMAN, Nasty Gal, MissPAP and PrettyLittleThing

We are looking for talented individuals to come and join our energetic Customer Service Team. We are passionate about giving the best customer experience.  

As an online retailer, our customers typically talk to us online through Social Media channels, Live Chat and email. If needed to we are not afraid to pick up the phone to speak to our customers to get things fixed.

Your normal working hours will be on a 4 on and 4 off rotation starting at 9pm and finishing at 8am. 

 

What we need from you:

  • Strong communication skills – Written and Verbal.
  • To be able to identify our customers’ needs and fix first time.
  • Interact with our customers in a human-to-human way #BEYOU
  • Understand how our customers are feeling #FEELS.
  • Teamwork #TEAM
  • Is an ambassador for the brand.
  • Highly driven to meet your individual targets.

     

    What we will give you:

  • Competitive Salary
  • Contributory Pension Scheme
  • Share Scheme
  • Bonus Scheme
  • 40% staff discount across all brands
  • 4 Weeks induction training
  • Ongoing Training and development
  • Team and Department Incentives
  • Readily available coaching- peer-to-peer and from your manager

 

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions may be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request. By continuing with this application, you are agreeing to comply with this company policy.

To Apply for the Customer Service Advisor - Night Shift position, please apply via the link below.